Returns:
Vinoshipper customer service will help you with your order if there is an issue. If you are having any further questions/concerns, please contact monks@monksmeadery.com and we will be happy to help!
According to Vinoshipper's policy, if you need to return a product, you will typically receive a refund minus the original shipping cost and the cost of return shipping; if the package is damaged during delivery, contact customer service to arrange a replacement, and Vinoshipper generally does not accept responsibility for damage caused by extreme temperatures during shipping.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards. We are always willing to make exceptions depending on what your request is, feel free to contact us : monks@monksmeadery.com
If you are purchasing merch and need to exchange it, we might be able to help you if you are local to Atlanta, Ga. Otherwise, you can contact us: monks@monksmeadery.com and we will see how we can best help but we cannot promise an exchange.
